Ghost Calls Causing Delays In 911 Operator Response Times

Posted March 17, 2017

Police are reportedly investigating whether the 911 problem led to the death.

"I called 911", Taffet writes in The Dallas Voice.

It is reported 442 callers were put on hold for an average of 38 minutes that night.

Brandon was taken to hospital by his mother, Bridget Alex, but died without regaining consciousness. "It is outrageous that T-Mobile still has not resolved the ghost-call issue that is putting Dallasites in danger by clogging our 911 system", Mayor Mike Rawlings said Tuesday.

On Saturday night, as Brandon's babysitter was desperately dialing for help, the Dallas 911 call center was experiencing another glut of phantom calls.

Operators must call back every number that registers as a hang-up to verify whether emergency assistance is needed.

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Dallas City Manager T.C. Broadnax recently spoke to T-Mobile CEO John Legere about this glitch, and today T-Mobile engineers arrived in Dallas to fix this issue.

"We need immediate answers, and we need to do everything we can to fix this", Rawlings said.

The issue is affecting one call center in Dallas, a T-Mobile spokesperson said Thursday. They (T-Mobile) say that they are behind us and are going to work with us.

"The last time she called, they had her on hold for 31 minutes", Alex said.

"We are leaving no stone unturned and those executives will not leave Dallas until we have figured out" the issue, a spokesperson said. "I thought 911 was supposed to be there to help us, but in this case I lost my son", Bridget Alex said.

"This has been going on since November", she told local media outlets. "There's no excuse that you can give me to take that pain away". It took me to lose my six-month-old son? "Why did my child have to be the example?" The sitter said she had called 911 three times and kept being placed on hold.

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During that time, emergency operators received a surge in calls, city officials said in a statement.

Baby Brandon's untimely death came at a time when his family were mourning the loss of Bridget Alex's 19-year-old nephew, Drekeiston Alex, who police said was shot dead by a couple calling themselves 'Bonnie and Clyde'.

He immediately tried to contact them again while administering CPR to his unresponsive husband.

She was on hold with 911 for more than 30 minutes and never got through to a dispatcher. His husband later died at a hospital.

Neville Ray, T-Mobile's chief technology officer, said the company, which is based in Bellevue, Washington, hasn't seen a similar problem anywhere else in the country.

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