This executive gave up his United Airlines seat under threat of handcuffs

Posted April 14, 2017

In this case, United needed to make room for a flight crew and called security personnel when no passengers volunteered to give up their seat.

The Aviation Department's roughly 300 officers guard the city's two main airports but are not part of the regular Chicago police force, receive less training and can not carry guns inside the terminals.

Fearns told The Los Angeles Times that almost a week after the incident, United finally gave him back the cost difference between his first class and economy ticket, as well as a $500 credit for a future trip on the airline. During the interview, Munoz mentioned one item that really jumped out regarding how they might handle the next hostile passenger in the future.

The company also said all passengers on the flight would be reimbursed for their tickets.

United Airlines CEO Oscar Munoz, seen in March, apologized for "having to re-accommodate" passengers on an overbooked flight.

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Social media outrage rained down on the Chicago-based airline after videos emerged of Sunday night's violent confrontation on United Express Flight 3411 at Chicago's O'Hare Airport, drawing hundreds of millions of views around the world.

"There is a lot to be said for supporting your employees when you TRULY believe they have been subjected to unacceptable behaviour".

PRWeek blasted the United CEO for his "tone-deaf" comments that seemed to be heavily lawyered and cast the incident "purely in terms of its effect on United, rather than the injured passenger".

In the emergency motion, counsel for David A.D. Dao asks that surveillance videos, cockpit voice recordings, incident reports, and passenger, crew and employee lists be saved for use in Dao's expected lawsuit.

"We are not going to put a law enforcement official to take them off there", Munoz said. One of the men grabs him, and he screams as he is yanked out of his seat and pulled down the aisle. But other passengers on the plane can be heard arguing with authorities over Dao's treatment as the horror unfolds.

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Fly the friendly skies of United and suffer the consequences of policies so poorly executed, the airline failed to resolve the problem before passengers boarded the plane.

"Dao is now the protagonist for people refusing to be bashed in the teeth, horrified and bullied for United's failure to expect the unexpected", Schiffer said.

Now on his third statement released on Tuesday, Munoz offers an apology.

One thing has already changed: On Wednesday, United's chief executive said the carrier will no longer ask police to remove passengers from full flights. "I do look forward to a time when I can as much as I'm able to apologize directly to him for what's happened".

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